These terms govern your use of silv3r.site and every pre-order you place with SILV3R, and they are written to work alongside, never against, your rights under South African law.
01 Supplier information
Section 43 of the Electronic Communications and Transactions Act (ECTA) asks online sellers to provide the following information:
- Trading name: SILV3R
- Legal status: sole proprietorship based in South Africa, not a registered company
- Registration number: not applicable (not a registered company)
- VAT number: not applicable (not registered for VAT)
- Directors: not applicable
- Physical address, address for service of legal documents and telephone number: available on request from support@silv3r.site
- Email: support@silv3r.site
- Website: silv3r.site
- Information Officer: the SILV3R Information Officer (support@silv3r.site)
- Payment processing: Paystack, using encrypted, industry-standard security.
- Industry codes of conduct: none
- Alternative dispute resolution: none at present
Our returns, privacy, shipping and warranty policies form part of these terms and are available on this site.
02 Accepting these terms
By using this site or placing an order, you agree to these terms. If you do not agree, please do not use the site. You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.
03 Pre-orders
Our products are being made and are not yet in stock. Every order placed on silv3r.site is a pre-order, and by placing it you agree to these delivery terms:
- We will dispatch your order within 6 months of the date you place it. This is the agreed delivery period for the purposes of section 46 of ECTA and section 19 of the Consumer Protection Act (CPA).
- The full price is charged when you place your order.
- You may cancel at any time before dispatch, for any reason, and we will refund the full amount paid, including shipping, within 10 business days.
- If we cannot dispatch within 6 months, we will tell you before that date, and you may cancel for a full refund or agree a new date in writing.
- Product details, colours and finishes shown are based on our final design. If anything material changes before your order ships, we will tell you and you may cancel for a full refund.
04 Our products
SILV3R makes modular metal sunglasses: a silver frame with interchangeable rimless lenses that are fitted and swapped using a small screwdriver. We sell:
- Base Kit: frame and clear lenses.
- Travel Kit: frame, clear lenses, two colour lenses, the Silver Driver and the TC-30 aluminium travel case with 30 lens slots.
- Individual colour lenses.
- Silver Driver.
We describe and show products as accurately as we can. Small variations in colour and finish can occur because of screen settings and the nature of metal and lens materials. Our sunglasses are not prescription eyewear and are not a substitute for safety or medical eye protection.
05 Prices and payment
- All prices are in South African rand (ZAR). SILV3R is not registered for VAT, so no VAT is charged.
- Shipping costs are shown at checkout before you pay.
- Payment is processed securely by Paystack. We never see or store your full card details.
- International customers may be charged in another currency by their bank, with conversion fees set by the bank.
- If a product is listed at an obviously incorrect price because of a genuine error, we will contact you and you may choose to proceed at the correct price or cancel for a full refund.
06 Orders and contract
When you place an order, you will receive an email acknowledging it. A binding contract is formed when your payment is successfully authorised and we confirm the order. Before you pay, you will have the chance to review your order, correct any errors and withdraw from the transaction, as ECTA requires.
We may decline or cancel an order if we suspect fraud or if delivery to your address is not possible. In that case we will refund you in full.
07 Shipping
We ship from South Africa to local and international addresses. Pre-order dispatch, delivery times, costs and customs responsibilities are set out in our Shipping Policy. Risk in the goods passes to you on delivery.
08 Cancellations and returns
You may cancel a pre-order for a full refund at any time before dispatch. After delivery, you may cancel an online purchase within 7 days of receiving the goods under section 44 of ECTA, and within 5 business days where the sale resulted from direct marketing under section 16 of the CPA. Beyond these rights, we offer a 30-day return policy for unused items in original packaging. Full details are in our Returns & Refunds policy.
09 Warranty
Every product carries the six-month warranty of quality implied by section 56 of the CPA, counted from delivery. If a product is defective, unsafe or not fit for its normal purpose within six months of delivery, you may choose a repair, replacement or refund. This does not cover wear and tear, misuse or damage from incorrect fitting. See Warranty & Care for details.
10 Use of the site
You agree not to misuse the site, including by attempting to gain unauthorised access, interfering with its operation, placing fraudulent orders or using automated tools to scrape content. We may suspend access where we reasonably believe these terms have been breached.
11 Intellectual property
The SILV3R name, logo, product designs, photography, text and other content on this site belong to SILV3R or its licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.
12 Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site or our products, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be excluded under the CPA or other South African law, including liability for gross negligence or for harm caused by defective goods.
13 Privacy
We process your personal information in line with the Protection of Personal Information Act (POPIA) and our Privacy Policy.
14 Disputes
If something goes wrong, please email support@silv3r.site first. Most issues can be resolved quickly. If we cannot resolve a complaint, you may approach the Consumer Goods and Services Ombud, the National Consumer Commission or any other forum available to you under the CPA.
15 Governing law
These terms are governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the South African courts, without affecting any right you have as a consumer to bring proceedings elsewhere.
16 Changes to these terms
We may update these terms from time to time. The version in force when you place an order applies to that order. The date at the top shows when these terms last changed.