We collect only the personal information we need to sell, ship and support your SILV3R order, we protect it as the Protection of Personal Information Act (POPIA) requires, and we never sell it.
01 Who we are
SILV3R is a sole proprietorship based in South Africa. It is not a registered company. We are the responsible party for the personal information processed through silv3r.site.
Our Information Officer is the SILV3R Information Officer, who can be reached at support@silv3r.site.
02 What we collect
- Contact details: your name, email address and phone number.
- Delivery and billing details: your shipping and billing addresses.
- Order details: the products you buy, order value, and order and support history.
- Payment confirmation: whether a payment succeeded, the amount and a transaction reference. We do not see or store your full card number.
- Technical information: IP address, device and browser type, and how you use the site, collected through cookies and similar tools.
- Anything you send us: the content of emails, photos of products and return requests.
03 Why we use it
We process your information only for a clear purpose and only where POPIA allows it, usually because we need it to perform our contract with you, because the law requires it, because we have a legitimate interest, or because you consented.
- To process, ship and track your order, including keeping you updated while your pre-order is being made.
- To handle cancellations, returns, refunds, warranty claims and support requests.
- To prevent fraud and keep the store secure.
- To meet our tax, accounting and legal obligations.
- To improve the site and our products, using aggregated information where possible.
- To send marketing emails, but only if you opted in or are an existing customer who has not opted out.
04 Who we share it with
We share personal information only with service providers who help us run the store, and only what each one needs:
- Shopify, which hosts our store and order records.
- Paystack, which processes your payment securely. Card details go directly to Paystack and are handled under its own security standards.
- Courier and postal partners, which need your name, address and phone number to deliver.
- Email and analytics providers that help us communicate with you and understand how the site is used.
- Professional advisers and authorities where the law requires it.
We require these providers to keep your information confidential and secure. We do not sell or rent your personal information to anyone.
05 Cross-border transfers
Some of our service providers, including Shopify, store information on servers outside South Africa. Where this happens, we rely on providers that are bound by laws, binding corporate rules or agreements that give your information a level of protection substantially similar to POPIA, as section 72 requires.
06 Cookies
We use essential cookies to run the cart and checkout, and optional cookies for analytics and marketing. You can manage optional cookies through the cookie notice on the site or your browser settings. Blocking essential cookies may stop the checkout from working.
07 Direct marketing
We only send marketing by email or SMS if you have opted in, or if you are an existing customer and the message relates to similar products. Every message includes a free way to unsubscribe, and you can also email support@silv3r.site to opt out at any time.
08 How long we keep it
We keep personal information only for as long as we need it for the purpose it was collected, or as long as the law requires. Order and financial records are generally kept for five years for tax purposes. After that, we delete or de-identify them.
09 How we protect it
We use reasonable technical and organisational measures to protect your information, including encrypted connections, access controls and reputable, security-certified service providers. If we become aware of a security compromise that affects your personal information, we will notify you and the Information Regulator as POPIA requires.
10 Your rights
Under POPIA you have the right to:
- Ask whether we hold personal information about you and request a copy of it.
- Ask us to correct or update inaccurate information.
- Ask us to delete information we no longer have a lawful reason to keep.
- Object to processing, including for direct marketing.
- Withdraw consent where we rely on it.
- Lodge a complaint with the Information Regulator.
To make a request, email support@silv3r.site. We may need to verify your identity before acting on it, and we will respond within a reasonable time.
11 Children
Our store is intended for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.
12 Complaints
If you are unhappy with how we handle your information, please contact our Information Officer first so we can put it right. You may also complain to the Information Regulator (South Africa) at inforeg.org.za.
13 Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. Significant changes will be highlighted on the site or sent to you by email.