SILV3R is currently sold on pre-order. Every order ships within 6 months of the date you place it, and you can cancel for a full refund at any time before it is dispatched.
01 Pre-orders
Our products are being made and are not yet in stock, so every order placed on silv3r.site is a pre-order.
- Expected dispatch: within 6 months of your order date. This is the latest date we expect to ship, and we will dispatch sooner whenever we can.
- Payment: the full price is charged when you place your order.
- Updates: we email you with progress on your pre-order and again when it ships, with tracking.
- Cancelling: you may cancel at any time before dispatch, for any reason, by emailing support@silv3r.site. We refund the full amount you paid, including shipping, to your original payment method within 10 business days.
- Delays: if we cannot dispatch within 6 months of your order, we will tell you before that date. You may then cancel for a full refund or agree to a new dispatch date. We will never move your date without telling you.
- Your rights after delivery are unaffected: once your order arrives you still have the 7-day cooling-off period under section 44 of the Electronic Communications and Transactions Act, and our 30-day returns policy.
02 Where we ship
We ship from South Africa to addresses across South Africa and to most international destinations. If your country is available at checkout, we can deliver to it.
03 Processing time
When your pre-order is ready, it is packed and dispatched within 1 to 2 business days. Orders are not dispatched on weekends or South African public holidays.
04 Delivery times
- South Africa: 2 to 5 business days after dispatch. Outlying and rural areas may take a little longer.
- International: 7 to 14 business days after dispatch, depending on the destination and customs clearance.
Delivery times are estimates provided by our courier partners. We are not responsible for delays caused by couriers, customs, weather or other events outside our control, but we will always help you follow up.
05 Shipping rates
Shipping rates are calculated and shown at checkout before you pay, based on your destination and order. All rates are in South African rand (ZAR).
06 Tracking
When your order ships, we email you a tracking number and link. If you have not received it within 2 business days of our dispatch email, please check your spam folder, then contact support@silv3r.site.
07 Customs, duties and taxes
International orders may be subject to import duties, taxes and customs clearance fees charged by the destination country. These charges are not included in our prices or shipping rates and are the customer's responsibility.
- We declare the true value and contents of every parcel, as required by law.
- If you refuse to pay these charges and the parcel is returned to us, we will refund the product price less the original shipping cost and any return charges we incur.
08 Delivery address
Please check your address carefully at checkout. Because pre-orders take time to ship, you can update your address by email at any time before dispatch. We are not responsible for parcels delivered to an incorrect address supplied by the customer.
09 Lost or damaged parcels
Every order is packed to protect the frame and lenses in transit. If your parcel arrives damaged, keep the packaging, take photos and email support@silv3r.site within 7 days of delivery. If tracking shows no movement for an extended period, contact us and we will open an investigation with the courier. Where a parcel is confirmed lost or arrives damaged, we will send a replacement or issue a full refund.
10 Risk and ownership
Ownership of and risk in the goods pass to you when the parcel is delivered to the address you provided.